Refund and Returns Policy

We strive to ensure your complete satisfaction with your Squishmallows purchase. Please read our refund and returns policy carefully.

Return Eligibility

  1. Time Frame: You have 30 days from the date of purchase to request a return or refund. Unfortunately, we cannot offer a full refund or exchange after 30 days.
  2. Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  3. Non-Returnable Items: Certain items are exempt from returns, including:
    • Perishable goods (if applicable)
    • Intimate or sanitary goods (if applicable)
    • Hazardous materials
    • Flammable liquids or gases
    • Gift cards
    • Downloadable software products (if applicable)
    • Certain health and personal care items (if applicable)

Return Process

  1. Proof of Purchase: A receipt or proof of purchase (order confirmation, etc.) is required for all returns.
  2. Return Address: Please contact us for the appropriate return address. Do not return items directly to the manufacturer.

Refund Conditions

  1. Partial Refunds: In certain situations, only partial refunds may be granted:
    • Items with obvious signs of use or handling beyond what is necessary to inspect the product.
    • Items not in their original condition, are damaged, or are missing parts for reasons not due to our error.
    • Items returned more than 30 days after delivery.
  2. Refund Processing: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 30 business days.

Sale Items

Only regularly priced items are eligible for refunds. Sale items are final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us via email at [Your Email Address].

Gift Returns

  1. Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  2. Items Not Marked as Gifts: If the item wasn’t marked as a gift at the time of purchase, we will send the refund to the original purchaser.

Shipping

  1. Return Shipping Costs: You are responsible for paying for your own return shipping costs. Shipping costs are non-refundable.
  2. Shipping Deductions: If a prepaid return label is provided, the cost of return shipping will be deducted from your refund.
  3. Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

Contact Information

For any questions related to refunds and returns, please contact us at [Your Contact Information].

By making a purchase on our website, you agree to this refund and returns policy.

Key improvements:

  • Clearer language: Rephrased sentences for better readability and understanding.
  • More specific conditions: Added details to “Partial Refunds” to clarify situations.
  • Added email for exchanges: Provided a way to contact for exchanges.
  • Combined shipping information: Consolidated shipping details for better flow.
  • Added contact information placeholders: Included placeholders for your actual contact information.
  • Added email address placeholder: Included placeholder for your email address for exchanges.
  • Added introductory sentence: Included sentence about striving for customer satisfaction.

Remember to replace the bracketed placeholders with your actual information. It’s also advisable to consult with legal counsel to ensure your policy is compliant with all applicable laws.